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North Carolina 511 Exceeds One Million Calls In 2008

By admin • Jan 27th, 2009 • Category: News

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Jan. 27, 2009
 
RALEIGH —The N.C. Department of Transportation today announced that in 2008, more than 1 million callers used North Carolina 511 to access real-time statewide travel information. That is the largest number of calls received in a year since the service became available in 2004. 

North Carolina 511 is the state’s toll-free travel information hotline. Motorists in North Carolina may access a variety of travel information 24 hours a day, seven days a week by dialing 511 from any landline or mobile phone. The service provides real-time information about traffic conditions on major routes statewide, including delays or closures due to construction, weather or accidents. 

Callers may also access statewide weather conditions, and information about the state’s ferry, rail and tourism branches and state and national parks. Public transportation information is available in some areas. In addition, the system provides links to the 511 phone systems of several neighboring states, including Georgia, Tennessee and Virginia.

An automated voice recognition system guides callers through the system. Callers are encouraged to reduce background noise, listen carefully to the prompts and speak clearly.   Callers may interrupt the automated system to request information on specific areas or routes. Live operators are available to obtain additional information and report incidents.

Callers from outside North Carolina may access the system toll-free by dialing 1-877-511-INNC (4662). Travel information is also available at www.nc511.com.
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